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Tennant FAQ

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Buying Guidance

  • How do I get more information about purchasing a machine?
  • To inquire about a machine purchase, we'll connect you with a local Sales Representative. Simply complete this form or call 1-855-458-2776.
  • How do I buy parts or supplies for my machine?
  • To purchase any of our quality Tennant parts or consumables, you may call 1-800-553-8033, fax 763-513-2142 or send an email to csparts@tennantco.com. Current customers can place orders easily by using My Tennant, Tennant's e-commerce site.
  • How do I request service on my machine?
  • To request Service for your machine call 1-800-553-8033. Current customers can also place service requests using My Tennant, Tennant's e-commerce site.
  • How do I learn more about buying Coatings?
  • To inquire about our Coatings products, we'll connect you with your local Coatings Sales Representative. Simply complete this form or call 1-855-458-2776.
  • Do you offer Certified Pre-Owned machines for purchase?
  • View photos and specifications of our large selection of Certified Pre-Owned machines online, all available for purchase.
  • Do you offer financing on your machines?
  • Visit our Financing page to understand all of the leasing and financing options that Tennant has available
  • What types of options do you have for Service?
  • To find the plan that best fits your needs, you can build your own Service Plan.

Parts and Consumables

  • Can I purchase parts and supplies online?
  • Current customers can place orders easily by using My Tennant, Tennant's e-commerce site. If you are not a current customer, you can purchase any of our quality Tennant parts or consumables by calling 1-800-553-8033.
  • How do I get more information about purchasing a machine?
  • To inquire about a machine purchase, we'll connect you with a local Sales Representative. Simply complete this form or call 1-855-458-2776.
  • What is My Tennant?
  • My Tennant is Tennant's e-commerce site. Here you can place orders for parts and consumables, check pricing and availability of parts, and manage your online account. All you need is a customer number, and our Customer Service team will get you set up.
  • Do you have a complete online parts catalog with schematics for each machine?
  • Visit our online parts catalog to learn of all the parts available for your machine.
  • How do I request service on my machine?
  • To request Service for your machine call 1-800-553-8033. Current customers can also place service requests using My Tennant, Tennant's e-commerce site.
  • How do I handle a lease return or replacement?
  • To replace or return a machine on lease at the end of the lease, please contact your local Sales Representative. If you do not know who your Representative is, simply call 1-855-458-2776.

Orders & Order Status

  • How do I contact Customer Service?
  • To speak to Customer Service, please call 1-800-553-8033.
  • How do I order a machine or coatings?
  • To place an order for a machine or coatings, simply complete this form or call 1-855-458-2776 and we'll get you in touch with your rep that can assist you.
  • How can I find out the status of my order?
  • To learn the status of an order you have placed, contact Customer Service at 1-800-553-8033 or send a fax to 763-513-2142. You can send an email to csparts@tennantco.com or if you are Tennant customer with a My Tennant account, you can check this online in My Tennant, Tennant's e-commerce site.
  • Can I view my order history or past invoices?
  • Tennant customers can use My Tennant, Tennant's e-commerce site. When you provide your customer number, you can request access to the site to check on present and past orders, as well as place orders for parts and consumables.
  • How do I find out more about the availability and pricing on parts?
  • Tennant customers can use My Tennant, Tennant's e-commerce site. When you provide your customer number, you can request access to the site to check on parts availability and price. If you do not have My Tennant access, call Customer Service at 1-800-553-8033 or register for My Tennant online.

Technical & Service Information

  • How do I request service on my machine?
  • To request Service for your machine call 1-800-553-8033. Current customers can also place service requests using My Tennant, Tennant's e-commerce site.
  • Who do I call for technical support on my machine?
  • For technical support of your machine, please call 1-800-553-8033.
  • Who do I call for technical support for floor coatings?
  • For Coatings support, please call 1-800-228-4943.
  • I need an operator manual, a parts manual or a wall chart. Where can I find this?
  • Check out our easy-to-use search page to find all existing operator and parts manuals. To obtain a Service manual, please call 1-800-553-8033, fax 763-513-2142, or email csparts@tennantco.com
  • Where can I obtain an MSDS sheet for a floor coating?
  • To obtain an MSDS sheet for Coatings, please select the specific Coatings product, then select the Specs and Downloads tab to browse for the MSDS sheet

Product Information

  • Where can I learn more about the machines you offer?
  • Learn more about Tennant machines in the Equipment section of our site.
  • I have questions about coatings. Who should I talk to?
  • Please visit the Coatings section of our site, or call 1-800-228-4943.
  • How do I find out the price of a machine?
  • To learn about pricing of Tennant products, we'll connect you with a local Sales Representative. Simply complete this form or call 1-855-458-2776.
  • How do I locate and contact my local sales representative or distributor?
  • To find your local sales representative or distributor, simply complete this form or call 1-855-458-2776 and we'll get you in touch with your rep.
  • I have a machine and would like to replace it or upgrade. Who should I talk to?
  • Learn how to trade in your old machine by contacting your local Sales Representative. To find your local sales representative or distributor, simply complete this form or call 1-855-458-2776.
  • What technologies or innovations does Tennant offer?
  • Visit our Innovations page to learn all about Tennant's ground-breaking technologies like ec-H20 and Orbio.
  • What is ec-H20?
  • ec-H2O technology electrically converts water into an innovative cleaning solution that cleans effectively, saves money, improves safety, and reduces environmental impact compared to daily cleaning floor chemicals and methods. Visit our ec-H20 page to learn more.
  • What is Orbio 5000-Sc?
  • The solution created by Orbio Split Stream technology creates a solution that replaces many conventional daily-use cleaning chemicals, in both spray-and-wipe and machine applications. Visit our Orbio page to learn more.

About Us

  • How do I reach Tennant by mail?
  • You can contact Tennant by mailing: Tennant Company, 701 N. Lilac Dr., Minneapolis, MN 55422.
  • How do I contact Customer Service?
  • You can contact Tennant Customer Service by phone at 1-800-553-8033 or by email at csparts@tennantco.com.
  • What is Tennant's general email address?
  • If you cannot find contact information that fits your specific need, you can email Tennant at info@tennantco.com.
  • How do I join your email list?
  • Join the Tennant email list for quarterly updates on our products and services. We will never sell or give you email address to anyone outside of Tennant.
  • How can I buy apparel and merchandise with Tennant brand logos?
  • Tennant has a Company Store where you can select from a wide variety of apparel and logo merchandise. If you can't find what you need, look for the email link at the bottom of the home page to view thousands of other items.
  • Where can I learn more about Tennant?
  • Learn more about Tennant Company, our history, our innovations and more.
  • How does Tennant pursue sustainability?
  • Tennant employees are proud of the corporate commitment to sustainability. Learn about this and more in our Sustainability section of the site.
  • Who can I contact regarding jobs and careers at Tennant?
  • Learn about the career opportunities available with Tennant Company and apply for positions online in the Career section of the site.
  • How can I contact your Public Relations department?
  • To contact our Public Relations department, visit the PR page online or send an email to media@tennantco.com
  • What tradeshows and events is Tennant going to exhibit at this year?
  • View the major events and tradeshows where Tennant will be exhibiting in the next year.
  • How can I learn more about investing with Tennant?
  • Tennant Company is a publicly traded company. Learn more in our Investor relations section of the site
  • I am a supplier. Do you have materials online for my reference?
  • Suppliers to Tennant can find a host of support materials on the Supplier section of our site.
  • Do you have a You Tube channel with online videos?
  • Tennant has a Youtube channel with a variety of videos available to view and share.
  • Does Tennant have a Facebook page?
  • Visit Tennant's Facebook page and Like us to follow our posts.
  • Where are your global locations?
  • View our global locations and obtain contact information globally.

Policies

  • What are your policies for terms of sale and service?
  • Our Terms of Sale and Terms of Service are available online.
  • What is your privacy policy? And do you have a use and a cookies policy?
  • Our Privacy Policy is available online, as well as our Terms of Use and Cookies Policy.
  • Do you have an ethics guide?
  • Our Ethics and Business Conduct guide is available online.
  • What is your return policy?
  • Our Return Policy is available on My Tennant. You can also contact Customer Service to obtain a copy by phone at 1-800-553-8033, by fax at 763-513-2142 or by email at csparts@tennantco.com
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